PRIVACY POLICY
Last updated: 19 August 2026
OUR COMMITMENT TO YOUR PRIVACY
At MySG, trust is at the heart of everything we do. We respect your privacy and are committed to handling your personal information responsibly, transparently and securely.
We do not sell or trade your personal information. We only use or disclose it for legitimate business purposes, to provide the products, services, promotions and community opportunities you request, or where required or authorised by law.
This Privacy Policy explains how MySG collects, uses, stores and protects your personal information when you visit our website, create an account, make a purchase, enter a prize draw, contact us or participate in a MySG promotion.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Depending on how you interact with MySG, we may collect:
• Your name, email address and telephone number.
• Your billing, postal or delivery address.
• Your postcode and local area.
• Your account and login information.
• Details about your purchases, orders and transactions.
• Information required to administer memberships, promotions and prize draws.
• Your marketing and communication preferences.
• Information you provide when contacting us, completing a form, responding to a survey or making an enquiry.
• Technical information such as your internet protocol address, browser type, device information, website activity and cookie data.
You may browse many areas of our website without creating an account or identifying yourself.
HOW DO WE COLLECT YOUR INFORMATION?
We generally collect personal information directly from you when you:
• Create or update a MySG account.
• Purchase a product or service.
• Enter a prize draw, competition or promotion.
• Register as a Member, Supporting Business or MySG Community Partner.
• Subscribe to receive updates or promotional communications.
• Complete a website form, survey or enquiry.
• Contact MySG by email, telephone or through the website.
Some technical information may also be collected automatically through cookies and similar website technologies.
HOW DO WE USE YOUR INFORMATION?
We may use your personal information to:
• Create and manage your MySG account.
• Process and deliver your purchases.
• Provide customer support and respond to enquiries.
• Administer memberships, promotions and prize draws.
• Confirm eligibility and contact prize winners.
• Personalise your website and shopping experience.
• Display relevant local businesses, products and opportunities.
• Improve our website, products, services and promotions.
• Send marketing communications where you have requested them or where permitted by law.
• Prevent fraud, misuse and unauthorised activity.
• Maintain business, taxation and transaction records.
• Meet our legal and regulatory obligations.
PRIZE DRAWS AND PROMOTIONS
Where you enter a MySG prize draw or promotion, we may collect the information required to confirm your entry, verify your eligibility and contact you if you win.
Prize-draw information will only be used for administering the relevant promotion, maintaining required records and communicating with participants where permitted. Personal information about participants will not be publicly displayed unless required by the promotion terms, permitted by law or authorised by the individual.
PAYMENT INFORMATION
Payments may be processed through secure third-party payment providers. These providers process payment information under their own privacy and security policies.
MySG does not intentionally store complete credit or debit card details on its website. We may retain transaction details such as the order number, payment status, amount paid and payment method for customer service, accounting and legal record-keeping purposes.
DO WE USE COOKIES?
Yes. Cookies are small data files stored on your device when you visit a website.
MySG may use cookies to:
• Remember items in your shopping cart.
• Keep you signed into your account.
• Remember website preferences.
• Understand how visitors use our website.
• Improve website performance and functionality.
• Support relevant advertising and promotional activities.
You can manage or disable cookies through your browser settings. Disabling cookies may prevent some website features, including account, shopping cart or checkout functions, from operating correctly.
DO WE SHARE YOUR INFORMATION?
We do not sell or trade your personal information.
We may disclose information to trusted service providers where reasonably necessary to operate MySG and provide our services. These providers may include:
• Website hosting and information-technology providers.
• Payment processors and financial institutions.
• Delivery companies and fulfilment providers.
• Email and communication platforms.
• Professional advisers, including accountants, insurers and legal advisers.
• Contractors assisting with authorised MySG services or promotions.
These providers should only use the information required to perform their services.
We may also disclose information where required or authorised by law, to investigate suspected unlawful activity, to enforce our website terms or to protect the rights, property or safety of MySG, our customers or another person.
OVERSEAS SERVICE PROVIDERS
Some technology, website, payment, email or data-storage providers may operate or store information outside Australia.
Where applicable, MySG will take reasonable steps to ensure that personal information disclosed to overseas service providers is handled appropriately and in accordance with applicable Australian privacy requirements.
HOW DO WE PROTECT YOUR INFORMATION?
MySG uses reasonable administrative, technical and physical safeguards to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These safeguards may include secure website connections, restricted access, passwords, software updates, security monitoring and reputable service providers.
No internet transmission or storage system can be guaranteed to be completely secure. If MySG becomes aware of a privacy or security incident, we will assess and respond to it in accordance with applicable legal obligations.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected or to meet our business, taxation, accounting, dispute-resolution and legal obligations.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate and permitted by law.
MARKETING COMMUNICATIONS
Where you have subscribed, consented or would reasonably expect to receive communications from us, MySG may send information about products, promotions, prize draws, community initiatives and other opportunities.
Every electronic marketing communication will provide a way to unsubscribe. You can also ask us to stop sending marketing communications by contacting us.
Unsubscribing from marketing will not prevent us from sending necessary transactional communications relating to your account, purchases, prize entries or enquiries.
ACCESSING OR CORRECTING YOUR INFORMATION
You may review or update certain information by signing into the My Account section of the website.
You may also contact us to:
• Request access to personal information we hold about you.
• Correct inaccurate or outdated information.
• Update your communication preferences.
• Request deletion of information that we are not legally or reasonably required to retain.
We may need to verify your identity before providing access to or changing personal information.
THIRD-PARTY WEBSITES
The MySG website may contain links to websites operated by other organisations. MySG is not responsible for the privacy practices or content of those websites.
We recommend reading the privacy policy of any third-party website before providing personal information.
PRIVACY QUESTIONS OR COMPLAINTS
If you have a question, concern or complaint about how MySG has handled your personal information, please contact:
MySG Privacy Officer
Email: steve@mysg.au
Please provide enough information for us to understand and investigate your concern. We will acknowledge and respond to privacy complaints within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner through www.oaic.gov.au.
CHANGES TO THIS PRIVACY POLICY
MySG may update this Privacy Policy when our business, services, technology or legal obligations change.
The latest version will be published on this page with the date of the most recent update. Changes will apply from the date the updated policy is published.